Tag Archives: growth hacking

b2b-growth-hacks

The Best B2B Growth Hacks – 21 Tactics to Test

As you are all probably tired of hearing by now, growth hacking is not simply a series of tricks or tactics, but a mindset to do what it takes to grow a company. It is data-driven and dovetails quite a bit with online marketing.

Each of the 21 B2B growth hacks listed here is an article in itself, but I’m going to keep it brief. Many B2C growth hacks can be creatively tweaked to be valuable as B2B growth hacks. For example, the first growth hack (content) specifies certain types of content that will work best for B2B. Remember – whether B2C or B2B, you are B2P: business-2-people.

Notable mention: Buzzfeed’s unique B2B2C growth hack

My favourite recent out-of-the-box B2B growth hack is from Buzzfeed in 2013. They decided that in order to accelerate building Buzzfeed in other languages, they would get students using the app Duolingo to translate articles on their website into their native tongues. This would mean mass translation at a fraction of the cost, meaning the websites would be populated fast, and by native speakers. Read more in the Wall Street Journal.

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As to the success of the growth hack, time will tell. But the important part is to realize the creative thinking behind it. Even if Spanish Buzzfeed does not take off as fast as the English version, they have cost effectively converted their thousands of articles into other languages.

When you read each of these hacks, think about how they could be adjusted to match your business goals. Can you invent your own?

1. Creating content and making it shareable and embeddable – ebooks, slideshares, webinars and informative articles.

The forms of content that generate most B2B leads are ebooks, slideshares and webinars. What do these forms of content have in common? They are educational. They offer clear value to the prospect. The content should have some relationship to what your business offers, either directly or indirectly. Do not be overly self-promotional – put teaching something valuable first. If you are a language learning app, create content showing people the best memorization techniques. If you are a plumbing company, show people how to maintain their pipes during extreme cold weather.

A tactic I like to use is to create an article first, and then convert it to the other forms listed above with refinements from comments and feedback. The reverse is also doable, but with an article you can benefit by having another indexable page on your website and an SEO opportunity.

Shareability is also extremely important. Social validation affects search engine rankings, particularly in Google. So make it easy! Install floating social share buttons, or at least have them at the top of your content on your website/blog. Suggest that people share or embed your content elsewhere – the “power of suggestion” is real! Shareability also relates to the attractiveness of the content. Make sure that at least the header image is beautiful, and relates to the topic in the content. If it’s an infographic, make sure the design is appealing. A compelling title also increases the shareability of your content.

2. LinkedIn presence and activity + sponsored updates

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Source: LinkedIn

LinkedIn is THE B2B social network, hands down. With the relatively recent “sponsored updates” option, it’s worth testing to see if you can discover leads in what is hopefully your already-thriving LinkedIn network. If it is not a lively network, start getting involved – choose your groups strategically and set aside time every day to comment or contribute in some way. Consistency will easily make you one of the top influencers in a given group. For a complete guide to sponsored updates, click on Jeff Haden’s at Inc.

*Note: sponsored updates are not the same as LinkedIn ads.

3. Conferences, exhibitions

It’s essential, particularly for hardware companies, to exhibit at fairs and conferences – even meetups. There is still a significant portion of business people (and especially if you are dealing with senior managers) who do business in person. There is also the connection people can make with experiencing your product in “real life”. It’s an opportunity to add a passionate face to the people behind the product and to show expertise in the industry. These are powerful and lead to increased trust. It’s particularly fruitful if a single account for your product is worth thousands of dollars.

A live demo for less tangible products like SaaS or games is also a valuable opportunity to do market research. What are the bottlenecks that prospects hit when on your websites? Where do they begin to lose interest? Is it overly complex? Sure, you can get some of this data with heat-mapping and eye-tracking tools but there’s nothing like the detail of doing it with a real person. Also, if the event or exhibition is super-targeted to your niche it will provide many high-quality leads in one fell swoop.

4. Integrate

Consumers’ information is fragmented across a lot of platforms and programs, and offering to consolidate it or link to it within your product is powerful. However, ask for permission. You don’t want to experience the backlash against Google for adding all YouTube comments to the G+ feed. What you choose to integrate depends on what your data tells you is most useful for your users to do. It could be email, it could be social media, it could be their Dropbox account.

Before going ahead with an integration, do some customer discovery and find out what your users actually want. You can also research the FAQs of close competitors (which are usually public) to find out if there is one common integration they are lacking (or if there is one core integration that must be done). Some competitors will have a “requested features” page in public, which is also useful.

Evernote is a prime example of extensive integrations.

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5. Free trial/freemium + best support

The free trial has gotta be sans credit card commitment, and your absolute best support should be on hand for all trial users. Why? Implant memories of excellent service and your lead is more likely to sign up at the end. Think of it as being on your best behaviour on the first few dates. The free trial should be long enough for the user to realize the added value, but short enough so that they don’t quite avail of the full service they would like to get.

With freemium, offer the absolute minimum for the user to have a delightful experience and keep the aware of the benefits of the “premium” version(s). PicMonkey is an example of this tactic. You can SEE what your options on a full package would be like, but you cannot use them. Optimizely also let’s you have a taste by letting you demo a URL. However, the freemium model is full of pitfalls so seriously consider how you are going to get value out of permanently unpaying users before offering it.

6. Make your product so easy to use it requires no training

Pretty much everything Google (bar advanced Google Analytics) can be learned intuitively. Because of the influence of Google, they often don’t even need to explain how their apps work beyond a FAQ document. On Udemy, you can find Google courses by people who decided to learn and pass on the information themselves. There are YouTube videos explaining how to use Google tools by non-Google affiliated individuals.

If you can’t make your product that simple, test the best way to show users how to figure it out in as short amount of time as possible. It may not be what you assume. Or, offer in-house training as part of the deal. However, if you are offering your SaaS product internationally this could prove problematic. Perhaps you can live-train teams and individuals over video calls? In any case, people getting fatigued or frustrated with learning how to use your product is a major source of friction. Test solutions on live participants to find out what works and what doesn’t.

7. Customization, personalization

I cannot emphasize enough how important personalization is in B2B relationships. No matter what stage of the sales cycle, personalize where you can. Use your real name, use their real name. Mention their business in emails, identify with the pains they have in their line of work. Through tools such as Intercom and MailChimp or networks such as LinkedIn, you can discover this data. Humans respond to being noticed. Cold automation doesn’t inspire the same response. Segment your email database accordingly so that the messages sent resonate emotionally with the recipient. Otherwise, you’re just wasting an opportunity.

8. Find ways to suggest to them what to do next

Hotmail suggested that people invite a friend. It revolutionised their business. Hubspot makes it required that at the end of each blog post there is a call-to-action. If you have been successful in gaining access to a potential user in some way, try to find ways to set up “suggestions” for them to follow. It could be “sign up for our newsletter” or “request a free 15min video call” or “try us for free for two weeks”. Don’t leave them hanging! Choose the best CTA for the situation. If you have identified someone as a middle-manager, a link to an article on change management will be much more valuable than a link to an article on how to make a great Powerpoint presentation (the logic being they probably already know).

9. Move the “invite your friends” invitation to later in the learning curve

Few people are going to invite their friends to a new service unless there is a great reward that they can only avail of in that moment. People care about their reputations. They will not recommend something to their friends, family, colleagues or peers until they are satisfied it is worthy of recommendation. If the service turns out to be shoddy or unimpressive, they will suffer the embarrassment of having encouraged people to use it in the first place. This is especially true in B2B. Save the invitation for after a certain number of visits, for example. This can even be done in physical stores with the use of sensors.

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10. Discounts, rewards, incentives for them to spread the word

Following on from the last point, there are times to offer incentives. You can place these incentives at points in the funnel where there is a high drop-off rate. PayPal famously incentivized people with pure hard cash. Test “X% discount” versus “X extra free”. There are reports that say one works better than the other. Remember, you have a unique product so don’t leave this to comparing or copying the closest competitor.

Just like in a crowdfunding campaign, the rewards you choose must be possible for your company to support. What you offer should never cost more than what you can afford. Keep a close watch on these incentives to make sure they do not put you in the red. In general, B2B rarely goes viral unless enough employees adopt it that the management have to consider using it formally across the organization.

11. Retargeting

When you are retargeting B2B prospects, always think in terms of “what’s in it for me?” You have to imagine receiving the email, or viewing the campaign on social media (whatever retargeting method you choose) and hypothesize why it would make a person do what you want them to do (sign up? go to a webinar?).

Retargeting is an opportunity to whittle down your list of contacts to the ones most suited to using your product, if you haven’t done so already. Examine how you approached them previously (or how they approached you) and try to understand what went awry.

12. Releasing free tools

A free tool offers instant value to a prospect. The tool should be a useful addition to your persona’s toolkit (and complement your service), just as your content is a useful educational tool for doing their job better. For example, Moz has the Open Site Explorer, which allows people to compare up to 5 websites for SEO. It’s a chance to show your understanding of your persona’s needs and your expertise in building a product.

13. Use automation software

Managing multiple B2B leads can become complicated – if there are many, and you keep messing up what stage in the cycle they are in, you’re wasting opportunities. It might be a good sign to invest in a lead-management tool like Marketo, Salesforce or something similar.

14. Incentivize enterprise adoption – discounts, best support, more storage

Before, I wrote about personal incentives. Here, I specifically mean enterprise-wide incentives. Make offers such as “get your whole team/department on board, and get the first two months free.” Dropbox incentivized universities to spread the use of it’s service by promising X amount of free GB of space when X students/staff were on board. This was identified through an .EDU email address sign-up. The same can apply to regular businesses. When a quantity of sign-ups come from the same business domain you can offer a reward or timed special offer. Or, even better, get in contact with the decision-maker of the team and convince them to adopt your service formally into the enterprise.

15. [Cold] emails and weekly newsletters

Email is still king in marketing! AB test the value proposition of your email taglines on a sample of your databank of contacts. Intercom has a really easy-to-use WYSIWYG setup for this within their CRM tool. Newsletters are also valuable. You’ve been lucky enough to get this person’s email address, now you have to convince them to do something for you.

Make an email un-cold by explaining who you are, why and how you are emailing this person. This will dramatically raise the CTR.

In both the emails and the newsletter, there should be CTAs drawing the lead to where you want them to be. Put it at the end of the email/newsletter – offer the valuable content first. The emails/newsletters should also be timed. VERY generally speaking, Tues – Thurs between 08:00 and 14:00 is good. This way, people checking their inboxes over breakfast, in traffic or at lunch will see your message near the top. Bear in mind timezones when you are segmenting your contact list of course – there’s not much point in sending an email that will arrive at 17:00 on a Friday.

16. “powered by”

Like many others, I have a pet peeve with the phrase “powered by” but I think the meaning is still fine. Qualaroo advocates it. WordPress uses it. The point is to get businesses who are using your product or service to mention somewhere in their header or footer that they use you. My company, Twoodo, might like to have “collaborating through Twoodo” stamped on the landing page, since we are a team collaboration tool. It’s a stamp of trust that promotes brand awareness.

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17. Help them

This is an overarching point which combines previous the points on content, emails, newsletters, free tools and so on. But I want you to think of other ways beyond these where you can help your users. For example, Optimizely holds and annual conference called OptiCon. Here, Optimizely enthusiasts get to nerd-out about their favourite tool and people considering using it get to meet users and learn more about it. They will also learn about A/B testing and data analytics.

I’m not saying you have to organize a conference, but you can easily hold a meetup. For example, 3DHubs in Amsterdam hold meetups for 3D printing fanatics to get together, and for people interested to come learn about it. Think about what you can offer your community and how it could also attract or convert new users.

18. Become a critical part of enough of the employees workflow

Bottom-up technology adoption is becoming commonplace, especially with BYOD (Bring your own device) policies in enterprises nowadays. This is where B2C can convert to B2B. If enough individuals use your service or product, it is in the enterprise’s best interests to apply it fully and exert some control over it. This is how Yammer started out. Skype is also arguably in this category as well. How can you make this happen?

When a person signs up with their work email rather than personal email, it indicates the intention of using it for work. If multiple sign-ups come from the same company email, you can design emails that suggest getting the whole team or company on board. Or, you can use an instant messaging tool to chat with one of these worker. Ask directly if they think the manager would be interested to talk with you about testing it on a full team or department.

19. Wifi ads/ads in alternative places

A neat method of advertising is how uGift leveraged wifi hotspots in Ukraine. Business people spend a lot of time in wifi hotspots – hotel lobbies, airports, trains, conferences. Plenty of B2B opportunities. How it works is that before a person can access the wifi, they see an ad for uGift. They set up a relationship with the wifi provider in order to do this.

I’m not usually one for promoting paid ads, but this was one I had never heard of before, so I wanted to share it! Here’s a leaf from traditional marketing: walk in the shoes of your ideal users, and try to think of novel ways to advertise in the places they go and things they consume (but not just for brand awareness – the ad has to compel an action to be taken).

20. Partners, resellers, VARs

You’re busy with the thousand-and-one things it takes to run a business. Why not find resellers, who have the contacts and know the landscape, to help you out?

Some helpful resources to get started:

The best advice I have is to talk to fellow business owners that have tried resellers and get connected through them.

21. Testimonials in video format

Customer testimonials are influential, for both B2C and B2B. The trustworthiness of a testimonial depends on a number of factors: a) how realistic the testimonial sounds, b) a real photo – and here’s where Salesforce took it a step further c) a video testimonial.

This testimonial from Philip’s CIO Jeroen Tas is embedded on a Salesforce blog post:

A video is the most compelling form of testimonial. The participating customer is endorsing your service/product in detail, with their own voice and face attached. A customer wouldn’t sign up for this unless they really believed in the product, right? Video is also an easy-to-consume format. If you have the budget, test the effectiveness of a video testimonial. You can’t know without trying!

 

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A huge epic list of growth hacking tools for non-coders

This article shows you:

  • what growth hacking is
  • a list of the most recommended growth hacking tools, with prices and deals attached

Growth hacking is the art of creatively Acquiring users, Activating them, Retaining them on your website, getting them to Refer you to their friends and colleagues whilst paying for your service (Revenue). It’s also an extremely analytical and test based approach that necessitates tools. You should also check out this community of growth hackers powered by the man who coined the term, Sean Ellis.

Ideally you should have growth in mind before you even choose your website name – check out this basic list of what your website needs before moving on to the rest of the list!

Finding the best growth hacking tools takes time, patience, reading, testing and recommendations. Based on all these we’ve attempted to come up with an extensive list of all of the tools we thought were important to analyze, measure, build, test and help grow your business. This post was largely influenced by Joseph Bou Younes’ awesome slide. We’re striving to make a more detailed and clickable version on top of his slide. Bear in mind that growth hacking requires the mobilization of these tools in the correct combination, rather than a step-by-step order. The order is close to the implementation order that would adapt to your sales funnel. For example, I tried using AAARR Pirate metrics as a framework but didn’t succeed.

Disclaimer: choose the right combination of tools for your company, not all of them! Please feel free to recommend more tools and categories in the comments section.

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1. Landing page optimization and A/B testing. 

Landing page optimization and AB testing - SO important as it is at the top of your sales funnel. Increase conversion sign-ups and reduce your bounce rate by optimizing the landing page

Unbounce

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The marketer’s tool for building a landing pages. “Unbounce is designed to give non-developers full control, while not affecting the core site or application when making changes.” (full review here)

Google content experiments

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A great tool to create A/B tests from within Google Analytics (full review here)

  • Free 

Optimizely

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Instantly generate and deploy changes, and track engagement. “Provides a dead simple way to get up and running with AB and MVT testing “ (full review here)

  • 30 day free trial
  • Basic plan: €14 p/m 

Visual Wesbite Optimizer

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A bit more expensive than Optimizely and Unbounce but has more features. It’s users say it’s worth the extra money. Includes heatmaps and behavioural targeting. (full review here)

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2. Metrics (see our complete guide to SaaS metrics here)

Mixpanel

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One of the best tools out there to start tracking your funnel metrics. Offers engagement plans (general users) and people plans (specific individuals). They’re also super friendly and will not hesitate to Skype with you to help you out (full review here)

  • Free up to 25,000 data points/become a partner
  • Basic plan: $150 p/m

KISSmetrics

kissmetrics screenshot from techcrunch

Image credit: TechCrunch

The other “reference” tool for metrics. See the actions of every individual on your site. Also super friendly and ready to help you out (full review here)

  • 14 day free trial
  • Basic plan: $150 p/m (billed annually) 

Heap Analytics 

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Another great analytics tool similar to KissMetrics of Mixpanel.

  • Free up to 25000 monthly visits
  • Pro plan: $149 p/m 

Flurry

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Big data analytics to allow developers to build better apps. “Makes it easier for companies to follow the metrics that matter most to them, whether that’s user retention after three or seven days or the number of users who complete a transaction” (full review here)

  • Free 

Google analytics

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Google’s website analytics. The most commonly used tool for web analytics. (full review here)

  • Free 

Trak.io

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Customer analytics for data-driven and lean startups. “It is optimized for easy “pirate metrics,” which refers to their “AARRR” acronym: Acquisition, Activation, Retention, Revenue, and Referrals.” (review here)

  • Free up to 250 people
  • Basic plan: $19 p/m 

Moz 

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Image credit: Marketingland

Analytics for SEO-heads (full review here)

Localytics

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Marketing and analytics platform for mobile and web apps, including relationship management. “help not just with customer acquisition, but also with monitoring and maintaining customer relationships over the lifetime of an app.” (full review here)

  • Free up to 10,000 monthly visitors
  • Basic plan: $200 

Keen IO 

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An API for custom analytics (review here).

  • Free up to 50,000 events p/m
  • Basic plan: $40 p/m
  • F6S deal, YES!!! $125/$1000 credit 

Adobe analytics 

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all-round business analytics including realtime and mobile (review here)

  • Pricing: unknown – broken website links
  • F6S deal? No 

Kontagent

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Image credit: The Next Web

Advanced mobile analytics. “Give social and mobile developers a dashboard so that they can better engage and monetize users.”  (full review here)

  • Pricing: contact the team 

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3. SaaS needs. For the many SaaS-based companies; identify user needs

Totango 

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Helps you engage with customers throughout their life cycle. “Engaging customer, understanding how they interact with your application, and crafting specific products and marketing strategies for customers” (full review here)

  • 30 day free trial
  • Basic plan: need to contact through a form 

GoodData

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Integrate and visualize multiple data sources. “is used to integrate multiple data sources and create visualizations and dashboards to drive key business decisions.” (review here)

  • 30 day free trial
  • Basic plan: prices not stated 

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4. On-site retention.  Retain your customers by encouraging them to return and use your service

Bounce exchange

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Image Credit: Creative Rooster

Stop people from exiting your website. “Uses a combination of invisible javascript receptors, mouse gestures and acceleration to determine when a visitor is going to bounce off a website,” (full review here)

  • Free demo
  • Prices calculated by monthly pageview volume 

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5. Email optimisation: get your emails read more often and grow your community of followers

Intercom.io

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An awesome all-in-one solution to replace your helpdesk, email marketing app and customer engagement tool. Easy to use and full of cool features and reports.

  • Free up to 250 active users
  • Basic plan: $49/month 

Vero

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Track customers on your website and send emails based on what they do.

  • 14 day free trial
  • Basic plan: $99/month (up to 20000 emails a month) 

Mandrill

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Image Credit: Heroku

From the makers of Mailchimp, the fastest way to deal with transactional emails. (full review here)

  • Free up to 12000 emails per month
  • Basic plan: $0.2 per additional 1000 emails 

Send with us

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Image credit: Coroflot

Simple A/B testing for email campaigns (integrated with MailChimp) “make transactional email better” (review not found)

  • Basic plan: $19 p/m 

User fox

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Image credit: Crunchbase

A/B email testing without the need for developers. “making split testing easy for anyone to explore.” (full review here)

  • Free trial (unknown length)
  • Basic plan: $49 p/m 

Customer.io

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Email sending service based on what customers are [not] doing on your app (full review here)

  • Free up to 100 customers/500 emails a month
  • Basic plan: $75 p/m 

Klaviyo

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Email target groups of customers and measure the impact; integrated with MailChimp (review here)

  • 14 day free trial
  • Basic plan: $299 p/m  

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6. User analytics. See what each customer does, how much they cost, what causes them to drop off

Fox metrics

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Image credit: AdPushUp

Realtime web/mobile app customer analytics with metrics. “It is a real-time platform that not just collects and stores, but also analyzes the data to let you have more sales through a higher conversion rate.” (review here)

  • Free 2 week trial
  • Basic plan: $20 p/m 

Woopra

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Analyse customer behaviour in real-time (review here)

  • Free up to 30,000 actions p/m
  • Basic plan: $79,95 p/m 

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7. Integration. Multiple types of analytics tools customisable into your preferred order

Segment.io

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Image credit: Nathaniel Talbott

An analytics API for developers (review here)

  • Free for 100,000 API calls (1 week data)
  • Basic plan: $29 p/m 

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8. Customer experience. Visualizing what your users/customers do on the webpage (e.g. heatmaps)

TestFlight

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Image credit: Building iPhone Apps

Free testing for mobile developers (review here – it’s a little old, but everyone loves TestFlight anyway, so just use it!)

  • Free

Clicktale:

3 Must Have Tools for Website Optimization - Media is Power

Image credit: Media is Power

Visualize page behaviour (review here)

Crazy Egg:

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Image credit: Datejs

Heatmaps, scrollmaps, overlays and confetti views (review here)

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9. Survey. Collect soft data to build your company and tool on.

Qualaroo:

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Understand and harness visitor intent with cool little surveys that pop up according to a user’s behaviour (review here)

  • 14 day free trial
  • Basic plan: $199

Survey.io:

Customer Development Survey

Part of Qualaroo. Extremely powerful tool to test whether you have product/market fit.

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10. Realtime. What is happening right now on your website

Clicky:

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Image credit: Yoast

Analyse every visitor in realtime (review here)

  • Free for 1 website/3,000 daily page views
  • Basic plan: $9.99 p/m or $79,99 p/a

GoSquared:

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Realtime analytics with more knowledge than Google Analytics (review here)

  • 14 day free trial
  • Basic plan: $24 p/m

Chartbeat:

Real-time website data for front-line action takers

Realtime data updates with no page refresh needed (review here)

  • 30 day free trial
  • Request pricing (only large corporate team prices available)

The list is never complete, it will be maintained…

Growth hacking tools are always evolving. Times are always changing. If we’ve missed anything out, if anything becomes obsolete over time or if you think one of the sections here is badly named, please tell us as we’ll try to maintain this list as much as possible.

Happy growth hacking!